Hong Kong Airport Services

In this page you’ll find the Services options at Hong Kong International Airport.

Hong Kong International Airport (IATA: HKG; ICAO: VHHH) is the main airport serving Hong Kong, located in the island of Check Lap Kok, so the airport is also named and known as Check Lap Kok Airport. HKG Airport has three passenger Terminals: Terminal 1, Terminal 2 and Terminal north satellite, where you can find the following Services and Facilities:

- Lost Baggage
- Baggage storage

Ancillary Passenger Services

Baby stroller rental, battery recharge service, conveyance of documents, electric vehicles services, facsimile service, meet and assist service,printing, photocopying and scanning service, unaccompanied minors service, wheelchair services.

Charging points

More than 3.500 charging points are available at Hong Kong Airport, located at various points such as Meeters and Greeters Hall, Check-in Hall, Departures boarding gates and transfer areas.

Children play areas and TV lounges

Young passengers can enjoy of TV cartoons at seven locations near Gates 1, 15, 41 and 60 of Terminal 1 and Gate 509 of North Satellite and Gates 210 and 212 of Midfield Concourse. Also there are available several toys and games.

- Customer Services Centres

Drinking Water Facility

Over 50 fountains are available at the Terminals.

Health and Medical Services

+852 2261 2626 (for general enquiries)+852 2261 0999 (for appointment). Located at the Terminal 1 open from 7:00h to 00:00h everyday.

Help and Courtesy Phones

220 help and courtesy phones are installed throughout the terminals.

In Terminal Transport

o Automated People Mover: APM taking passengers from Terminal 2 to Terminal 1 and to Midfield Concourse and Skypier departing every 2 minutes.
o Electric Vehicles: about 14 electric vehicles operate at Arrivals and Departures levels to carry passengers from the gates.

Internet and Business Facilities

WiFi access is for free and no registration is required.

Lost and Found

Located in Terminal 2, floor 5. +852 2182 2018/ Lost-f@hkairport.com/ open from 7:00h to 23:59h.

Lounges

Pay in lounge Plaza Premium Lounge is lcoated between the two Terminals including showers, food and drinks, beauty and massage services, accessible from both Terminals. Tel: +852 3559 1108/ email: hongkong@plaza-network.com/ open 24 hours. There is also an airline ounge at the Arrivals area: Cathay Dragon (KA) and Cathay Pacific Airways,open from 5:00h to 23:59h. Tel: +852 3559 1081

- Money Exchange and Banking Services
- Nursing Rooms
- Photo Kiosks
- Police Reporting Centres
- Post Office
- Prayer Rooms: one located in Terminal 1, level 7 and open from 5:00h to 00:00h, the other one located at Terminal 2, level 5, open from 5:00h to 00:00h. For further information: customer@hkairport.com.
- Public Phones and Local SIM Cards
- Relaxation Corner
- Resting Lounges
- Self Check-in
- Shops
- Smoking Lounges